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What is a Professional Answering Service and Why Do You Need One?

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Sixty percent of consumers say they hate wasting time on hold for customer service. Whether they have a question or need product support, they don’t want to sit around waiting for someone to pick up.

A professional answering service could be the solution.

An answering service has plenty of benefits for both you and your customers. If you want to save money and deliver better customer service at the same time, look no further. You need an answering service, and here’s why.

The Situation

Almost any business can benefit from a telephone answering service. Large companies may have many customers calling in. A doctor’s office may need someone to answer the phone after hours.

Even a business with one employee stands to gain from the right answering service.

Whether you want 24/7 coverage or need someone to answer the phones while you’re away, a professional answering service has you covered.

This service directs calls to customer service agents answering on your behalf. You provide scripts to help them assist your customers when they call.

Your customers get great service, and you can get back to the things that matter.

Benefits for Your Customers

The most obvious benefit of a virtual answering service is for your clients. They can call in any time and know they’ll get help. Whether it’s troubleshooting a tech product or asking about a medical situation, they get answers.

An answering service can even reduce wait times. This keeps your customers happier.

Benefits of a Professional Answering Service for Your Business

You can see how a telephone answering service benefits your customers. How does it benefit your business?

First, your business benefits when your customers are happy. It costs more to get a new customer than to keep the ones you have.

Next, an answering service can also save you time. You can get back to your core tasks without the phone interrupting you every five minutes.

A virtual answering service can also save a business money. You don’t need to spend money to hire another customer service representative.

Finally, an after-hours answering service makes your business available whenever someone needs you. The customer with a new phone doesn’t need to wait until 9 a.m. to ask a question. The patient with a toothache doesn’t have to wait for office hours to get advice.

Finding the Right Answering Service

Now you see the benefits of a professional answering service for your business. The question is, how do you choose the right one?

For many business owners, cost will be a concern. Luckily, there are plenty of cheap answering service solutions available. Learn more about the average prices per industry and how much a service might cost you.

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