Are you in need of a repair to your iPhone? Do you want to take it somewhere that won’t charge you out the wazoo for your needs? If so, then you need to look into an iPhone repair store to get it fixed.
While there are several options out there, only a few are worth your time. How can you separate the trustworthy iPhone repair stores from the untrustworthy ones? The solution lies in the details.
See below for several tips and tricks on how to find an iPhone repair shop that you can trust. Be sure to use these all as you start your search.
1. Check the Online Reviews
The main difference between an untrustworthy iPhone repair shop and one that’s worth your time is the customer service. However, it can be difficult to gauge the customer experience if you’ve never had a service performed there yourself.
Fortunately, you can go online and search for online reviews for any repair store that you are considering. These reviews have been written by the previous and current clientele of the store and give you an honest, in-depth look at the quality of the store.
Be sure to look at the overall ratings first. Consider the average score and how many people have given it a rating. If the number of reviews is high and it has a good score, then it’s a good sign!
Take the comments into account as well. What input do the clients have about the service in particular? Were they happy with the service they received? How many times have they used the service? What repairs did they have performed?
Any time that you’re looking for an iPhone repair store, be sure to give the online reviews a look. If you’re still unconvinced, ask the store for references that you can call.
2. Knowledge From the Get-Go
Contrary to popular belief, not all iPhone repair stores are filled with tech-savvy geniuses that are passionate about digital devices. In fact, there are some that know very little about the inner workings of the iPhones and their parts.
Needless to say, you want to stay away from them as much as possible. To ensure your iPhone gets fixed properly, you need to find someone that’s knowledgable on it.
Fortunately, even if you know nothing about iPhones, you can tell if someone has a knack for this stuff or not during the initial phone call.
Be sure to reach out to the store and tell them what you’re experiencing with your broken phone. If they list off a few problems off the bat, it’s a good sign that they are well-informed on the iPhone’s operations and how to fix it.
For example, you might call and tell them that the bottom half of your iPhone screen isn’t responding to touch. A knowledgable repair store would tell you it might be the digitizer on the phone, then give you a quote for the service.
3. Budget-Efficient Pricing
As with any other product or service, there are some iPhone repair stores out there that are only in it for the money. Because of that, they will charge as much money as possible for the service that they provide.
Often times, these services can get away with it simply because the client isn’t willing to look around for the best quote.
If you have a firm idea of what needs to be repaired, then take the time to call around and search for the best quote on the repair.
Ideally, you’ll want to find a service that charges a reasonable price but doesn’t sacrifice on the quality of their service. That’s why it’s important to look up both the price and online reviews of each service before committing yourself to them.
4. Customer Service Level
Even after reading online reviews, you can get a feel for the level of customer service you’ll receive when talking to the iPhone repair store on the phone.
Are they friendly and accommodating? Are they taking the time to listen to the issues you’re having? Did they offer a thorough explanation of the repair that you need? Are they trying to rush you off of the phone?
If you get a bad feeling while talking to them during the initial call, then hang up and look for another repair store to go to.
5. Warranty on Their Services
If the iPhone repair store you’re working with truly knows their stuff, then they’ll have no problem offering you a warranty on their service.
The warranty essentially guarantees customer satisfaction with their service. They’re so confident that they’ll fix the issue that if the problem persists, they’ll be happy to provide further assistance.
Often, an iPhone repair store without proper knowledge won’t offer a warranty in order to try and protect themselves. That way, they don’t owe you any money back if the repair doesn’t fix the issue.
Before you hand over your phone to the iPhone repair service, make sure they outline the details of their warranty. If they’re being shady about it, then take your business elsewhere.
Find the Right iPhone Repair Store for Your Needs
Now that you have seen several key factors to look for when finding an iPhone repair store, be sure to start your search.
Take the time to talk through the issues you’re having. A reputable repair shop will want to know everything about your situation. Where you were when it malfunctioned, what happened, and so on.
Be sure to browse our website for more articles on iPhone repair shops, as well as many other helpful topics.