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Ditch the Landlines: Why Your Business Needs a VoIP Phone System

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You can’t run a business without a reliable phone system. High-quality landlines are usually the solution. That is until recent improvements in VoIP.

Voice over Internet Protocol (VoIP) is a fancy way of saying you have telephone service over the internet. 
Choosing a VoIP phone system means having greater flexibility over your phone service.

Check out the top reasons your business should switch to VoIP phone system today.

Low Cost-Per-Call

VoIP services offer a low cost-per-call compared to traditional landlines. Landlines require a physical installation of phone lines between two people.

Since there are a finite number of phone lines that can be installed in a given area, costs of hard lines are high.

VoIP telephone systems uses an Internet Protocol where conversations turn data packets. These data packets travel over a network between callers.

By bypassing the need for a phone line, VoIP saves money.

Some calls are free depending on the phone number you select.

For example, VoIP providers often allow all calls within the United States for free as long as the business has a domestic phone number. Free calls are not extended to Alaska or Hawaii because the bandwidth needs are much greater.

One major difference between using VoIP and a web or mobile app for making calls is that there is a guaranteed quality of service (QoS). QoS does not apply when you use your internet connection to connect through a telephone service provider.

Low Set Up Costs

Unless you’ve already set up a complex network of phone lines in your office, you have little to lose with a VoIP system. This is because the cost of the setup is so low.

Traditional phone systems are an investment. Installation fees, phones and supporting hardware can be hundreds of dollars to get started.

Technical issues with the phone will also cost you a service call. VoIP is plug and play eliminating the need for an installation team.VoIP eliminates the need to buy hardware at all.

Depending on your office setup, you may opt to skip a handset altogether. Your existing internet connection is the lifeline of your communication system and the largest cost associated with VoIP.

Adding Lines

Expanding your team is simple with a VoIP phone system. Since your services are cloud-based, you can manage the number of phone lines you want to add or remove from your online account.

There is no limit to the number of lines you can add as long as your internet connection supports the bandwidth. If the number of lines you choose turns out to be a bad idea, simply disconnect them from your account.

Quality Improvements

VoIP has not always had a great reputation. You may be skeptical about making business calls over an internet connection if used VoIP phone systems in their early years. Anytime the internet was inconsistent, the call could drop or be too choppy to hear the conversation.

Even basic internet speeds today can easily handle multiple VoIP phone lines with no interruption.

For example, you can add around 22 VoIP phone lines with a 10 Mbps upload speed with no changes in quality. 10 Mbps is one of the most common internet speeds in the United States.

When the internet goes down in your office, VoIP can be set up to route to another device like a mobile phone. The same option applies to power outages during a bad storm.

Mobility

Flexibility is a key feature of VoIP. If you travel often for business, your phone system can follow you where ever you go.

Let’s say you receive a call in your office but no one picks up on the first two rings. You can program the VoIP system to then route to other devices, like a mobile phone or laptop. Features like these allow you to conduct business from anywhere without missing any important communication.

VoIP also allows you to be mobile when sending or receiving faxes. The e-fax feature is a common service that eliminates the need to rush to a fax machine each time you need to return an important document.

Simple Conference Calls

Many people are familiar with popular apps like Skype and What’s App that uses VoIP to bring people together in conversation. These apps are also a great example of how a VoIP system can merge multiple parties in a conference call.  

Landline phone systems include conference call features as a premium add on. This expense can be eliminated with a VoIP phone system.

Conference call features, including video, are native to most VoIP phone packages. Costs for conferencing are low with VoIP systems to allow them to compete with free and low costs mobile apps. 

Larger Teams

Your business may be large enough to justify being wary at an IP based phone system.

Call centers, for example, rely on features like call queuing, analytics and call recording. Missing out of any of these details can affect employee productivity which can cost you money.

VoIP allows you to maintain these features at a much lower cost. Not to mention, you can offer the option to allow employees to work remotely since calls can be directed to a laptop.

Larger companies with a need to merge VoIP with existing communication platforms might opt for a vendor that offers both hosting and IT consulting services. Firms like Be Structured Technology Group offer VoIP services and help facilitate your company’s migration to the cloud.

VoIP Phone Systems are the Future

An IP based phone is future proof. Businesses rely more and more on communication apps to help them do business.

Chances are high that your landline will never be able to integrate with apps the way a cloud-based service allows.  VoIP will change over time of course, but with far fewer obstacles than a landline.

Cloud-based services can make most changes to its technology through coding. This allows VoIP phone systems to adapt as technology advances.

Is Now the Right Time?

Not every company is ready to make an immediate move to a VoIP phone system. The decision to shift your phone system means first finding a VoIP that meets your needs.

Providers compete through features meaning you will need time to explore service package details. Still, the payoff outweighs the work involved with planning a change.

Employees gain the ability to work from home and your calls have the flexibility to route anywhere using your office phone number.

For more information on technology for your business, visit our blog.